Be certain to save copies for your records. You must include the return form or bottom portion of the original packing slip.All items must be returned in good condition, to ensure credit. Include all paperwork, parts, and accessories. Pack the item(s) securely in the original product packaging, if possible.All returns will require a return authorization number. Contact our Customer Care for a return address and authorization number. Return postage will be the responsibility of the customer. If you are not satisfied with an unused item, you may return it within 30 days of purchase We do not accept returns of food or hazmat items. Please contact them if it is not removed after seven days. Your financial institution may keep a hold for the estimated amount of the order for three to seven business days. In all cases, your order details and status will reflect the cancellation.Ĭoupons or deals applied to canceled orders will be immediately released back to your account and remain clipped to use for a different transaction. If your order details page does not have a “Cancel order” button, you have missed the cancellation window and you cannot cancel your DG Pickup order.ĭollar General will cancel your order if we are unable to fulfill it satisfactorily or if you do not pick it up before your store closes on the scheduled pickup date. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a “Cancel order” button if this option is still available. You may cancel your order within 30 minutes of placing it. Your order can be canceled either by you or by Dollar General. Returns without receipt- Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value.ĮBT/SNAP eligible items must be returned in accordance to USDA regulations. Exchanges will be made for defective Propane Cylinders only. The refund must take place at the store where the Alcoholic Beverage was purchased.Ĭustomer refunds on Propane Cylinders are not allowed. Only refunds will be given for Alcoholic Beverages. Opened Electronic Merchandise like CDs, DVDs & Software will be exchanged for identical titles.Ĭustomer refunds or exchanges on Tobacco Products are not allowed under any circumstances.Īll Alcoholic Beverages that are returned must be accompanied by the receipt of purchase. Select seasonal merchandise may only be exchanged for identical items. Returns with receipt- Digital or Register Refunds with a receipt for merchandise in the original packaging are always given within 90 days of purchase. Bring your item(s) and receipt to the store where you made the purchase and see a sales associate to begin the return process.įor DG Pickup orders, your “DG Pickup Complete” email and the order details under your Order History in the DG App and on DG.com can be used as your receipt.
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